Last Updated: March 21, 2025.

 

Terms of Service

 

PLEASE READ THE FOLLOWING TERMS OF SERVICE AGREEMENT CAREFULLY. BY ACCESSING OR USING OUR WEBSITE (THE "SITE") OR OUR SERVICES, YOU HEREBY AGREE TO BE BOUND BY THESE TERMS AND CONDITIONS AND ALL TERMS INCORPORATED HEREIN BY REFERENCE. IT IS THE RESPONSIBILITY OF YOU, THE USER, CUSTOMER, OR PROSPECTIVE CUSTOMER TO READ THE TERMS AND CONDITIONS BEFORE PROCEEDING TO USE THIS SITE. IF YOU DO NOT EXPRESSLY AGREE TO ALL OF THE TERMS AND CONDITIONS, THEN PLEASE DO NOT ACCESS OR USE OUR SITE OR OUR SERVICES.

 

Overview

 

The present terms and conditions (this "Agreement" or “Terms”) sets forth the general terms and conditions of your use of the www.kermitvas.com website ("Website" or "Service") and any of its related products and services (collectively, "Services"). This Agreement is legally binding between you ("User", "you" or "your") and KeRMiT VAs ("KeRMiT VAs", "KeRMiT Group LLC", “Company”, "we", "us" or "our").

 

These Terms of Service are effective as of the "Last Updated" date identified at the top of this page. By visiting our Site and/or purchasing something from us, you engage in our "Service" and agree to be bound by the following terms and conditions, including those additional terms and conditions and policies referenced herein and/or available by hyperlink. These Terms apply to all users of the Site, including without limitation users who are browsers, vendors, customers, merchants, and/or contributors of content. In the event of an inconsistency between this Agreement and any additional terms or policies referenced herein, the provisions of the additional terms or policies shall control.

 

Please read these Terms carefully before accessing or using our Site. By accessing or using any part of the Site, you agree to be bound by these Terms. If you do not agree to all the Terms of this Agreement, then you may not access the Site or use any Service. If these Terms are considered an offer, acceptance is expressly limited to these Terms.

 

Any new features or tools which are added to the current Site shall also be subject to the Terms. You can review the most current version of the Terms at any time on this page. We reserve the right to update, change or replace any part of these Terms by posting updates and/or changes to our Site. It is your responsibility to check this page periodically for changes. Your continued use of or access to the Site following the posting of any changes constitutes acceptance of those changes.

 

If you are entering into this Agreement on behalf of a business or other legal entity, you represent that you have the authority to bind such entity to this Agreement, in which case the terms "User", "you" or "your" shall refer to such entity. If you do not have such authority, or if you do not agree with the terms of this Agreement, you must not accept this Agreement and may not access and use the Website and Services. You acknowledge that this Agreement is a contract between you and KeRMiT VAs, a member of KeRMiT Group LLC, even though it is electronic and is not physically signed by you, and it governs your use of the Website and Services. This Agreement annuls and voids all previous agreements.

 

General Terms

 

By agreeing to these Terms, you represent that you are at least the age of majority in your state or province of residence, or that you are the age of majority in your state or province of residence and you have given us your consent to allow any of your minor dependents to use this Site.

 

You may not use our products or Site for any illegal or unauthorized purpose nor may you, in the use of our products or Site, violate any laws in your jurisdiction (including but not limited to motor vehicle laws).

 

You must not transmit any worms or viruses or any code of a destructive nature.

 

A breach or violation of any of the Terms will result in an immediate termination of your account and right to use our Service.

 

We have the right, but not the obligation, to take any of the following actions in our sole discretion at any time and for any reason without giving you any prior notice:

 

   1. Restrict, suspend or terminate your access to all or any part of our Site;

   2. Change, suspend or discontinue all or any part of our products or Site;

   3. Refuse, move, or remove any content that is available on all or any part of our Site;

   4. Deactivate or delete your accounts;

   5. Establish general practices and limits concerning use of our Site.

 

You agree that we will not be liable to you or any third party for taking any of these actions.

 

You understand and agree that our Site may include communications such as service announcements and administrative or legal notices from us. Please note that you cannot opt out of receiving these notices.

 

You understand that your content (not including credit card information), may be transferred unencrypted and involve (a) transmissions over various networks; and (b) changes to conform and adapt to technical requirements of connecting networks or devices. Credit card information is always encrypted during transfer over networks.

 

You agree not to reproduce, duplicate, copy, sell, resell or exploit any portion of the Site, use of the Site, or access to the Site or any contact on the Site, without express written permission by us.

 

You may not modify, publish, transmit, reverse engineer, participate in the transfer or sale, create derivative works, or in any way exploit any of the content, in whole or in part, found on the Site. Company content is not for resale. Use of the Site does not entitle users to make any unauthorized use of any protected content, and in particular you will not delete or alter any proprietary rights or attribution notices in any content. You will use protected content solely for your personal use, and will make no other use of the content without the express written permission of Company and the copyright owner. You agree that you do not acquire any ownership rights in any protected content. We do not grant you any licenses, express or implied, to the intellectual property of Company or our licensors except as expressly authorized by these Terms.

 

Overview of Our Services

 

KeRMiT VAs has set up our Terms of Service to ensure the quality of the experience for Our mutual benefit. If you violate these terms it means you have broken the Terms of Service, which may result in the termination of your account.

 

Your KeRMiT VAs subscription or your tasks cannot be transferred. You cannot sell or give away tasks on your plan. Only you and those users that are apart of your plan are allow to have tasks worked on and completed. If you know anyone who needs task work completed, you are free to purchase a plan for them. At no point may you transfer ownership of your KeRMiT VAs account to another person. Tasks and subscription are non-transferrable.

 

All KeRMiT VAs subscription plans are governed by a monthly hour limit, which is set by plan type. If these hours are unused by the next billing cycle, up to, but no more than, 25% of your current plan hours may roll over. This does not include the previous billing cycle’s rolled over hours. The rolled over hours do not accumulate. As an example, if you have a 12 hour per month subscription, up to, but not more than, 3 unused hours may roll over to the next billing cycle.

 

All KeRMiT VAs plans are recurring subscriptions, which can be canceled at any time.

 

Any agreement or attempted agreement between User and any KeRMiT VAs Virtual Assistant, in connection with a service contract, requiring that payment be made outside of KeRMiT VAs shall constitute a material breach of this agreement and be subject to cancellation without refund.

 

Requests and Tasks

 

Each request and/or task must be submitted by phone, email or SMS. Please send your requests individually: this means that each communication you have with your assistant should contain one, defined task. You are more than welcome to submit multiple tasks at one time, but we ask that you create a separate email or SMS for each. This ensures the fastest possible turn around for each task.

 

If you ever feel like your service could be better, you can contact us by email at support@kermitvas.com. For a list of example tasks that we will and won't do, please consult our "What We Do" page. That should give you a good idea of what we are able to accomplish and what we simply cannot do. Agreeing to these terms of service means you understand and agree to keep your tasks within the scope of our business.

 

Ownership and Confidentiality of Work Product

 

If a Virtual Assistant creates anything original for you, such as research projects, reports, templates, spreadsheets, forms, etc. ("Work Product"), KeRMiT VAs grants to you a non-exclusive, royalty-free, perpetual, irrevocable, non-transferable license to use the Work Product for your own personal and commercial purposes.

 

To avoid doubt, you retain sole ownership of your confidential information and your intellectual property and, to the extent your confidential information or intellectual property is incorporated into the Work Product, it will be removed prior to any use or disclosure by KeRMiT VAs to a third party.

 

As used in these Terms of Service, your confidential information means non-public information that you provide to KeRMiT VAs or a Virtual Assistant that you reasonably expect KeRMiT VAs to keep secret, including your personal information (i.e., your name, your social security number, your credit card information, and similar information), but does not include information that (1) becomes generally available to the public other than an unauthorized disclosure by KeRMiT VAs or a Virtual Assistant; (2) was or becomes available to KeRMiT VAs or a Virtual Assistant on a non-confidential basis prior to your disclosure of the information to KeRMiT VAs or a Virtual Assistant; (3) is independently developed by KeRMiT VAs or a Virtual Assistant without using your confidential information; or (4) information we are required to disclose by a warrant, subpoena or other request in an investigation or legal proceeding or where disclosure is necessary to protect KeRMiT VAs’ rights or property, or the rights or property of Virtual Assistants or our other clients.

 

As used in these Terms of Service, your intellectual property means patents, trademarks and copyrights owned by you and any insights, knowledge, and ideas provided by you in connection with creation of the Work Product.

 

Accuracy of Information

 

Occasionally there may be information on the Website that contains typographical errors, inaccuracies or omissions that may relate to product descriptions, pricing, availability, promotions and offers. We reserve the right to correct any errors, inaccuracies or omissions, and to change or update information or cancel orders if any information on the Website or Services is inaccurate at any time without prior notice (including after you have submitted your order). We undertake no obligation to update, amend or clarify information on the Website including, without limitation, pricing information, except as required by law. No specified update or refresh date applied on the Website should be taken to indicate that all information on the Website or Services has been modified or updated.

 

Links to Other Resources

 

Although the Website and Services may link to other resources (such as websites, mobile applications, etc.), we are not, directly or indirectly, implying any approval, association, sponsorship, endorsement, or affiliation with any linked resource, unless specifically stated herein. We are not responsible for examining or evaluating, and we do not warrant the offerings of, any businesses or individuals or the content of their resources. We do not assume any responsibility or liability for the actions, products, services, and content of any other third parties. You should carefully review the legal statements and other conditions of use of any resource which you access through a link on the Website and Services. Your linking to any other off-site resources is at your own risk.

 

Prohibited Uses

 

In addition to other terms as set forth in the Agreement, you are prohibited from using the Website and Services or Content: (a) for any unlawful purpose; (b) to solicit others to perform or participate in any unlawful acts; (c) to violate any international, federal, provincial or state regulations, rules, laws, or local ordinances; (d) to infringe upon or violate our intellectual property rights or the intellectual property rights of others; (e) to harass, abuse, insult, harm, defame, slander, disparage, intimidate, or discriminate based on gender, sexual orientation, religion, ethnicity, race, age, national origin, or disability; (f) to submit false or misleading information; (g) to upload or transmit viruses or any other type of malicious code that will or may be used in any way that will affect the functionality or operation of the Website and Services, third party products and services, or the Internet; (h) to spam, phish, pharm, pretext, spider, crawl, or scrape; (i) for any obscene or immoral purpose; or (j) to interfere with or circumvent the security features of the Website and Services, third party products and services, or the Internet. We reserve the right to terminate your use of the Website and Services for violating any of the prohibited uses.

 

Limitation of Liability

 

There is no warranty on any of the information, tasks, or projects your Virtual Assistant completes for you. To the fullest extent permitted by applicable law, in no event will KeRMiT VAs, its affiliates, directors, officers, employees, agents, suppliers or licensors be liable to any person for any indirect, incidental, special, punitive, cover or consequential damages (including, without limitation, damages for lost profits, revenue, sales, goodwill, use of content, impact on business, business interruption, loss of anticipated savings, loss of business opportunity) however caused, under any theory of liability, including, without limitation, contract, tort, warranty, breach of statutory duty, negligence or otherwise, even if the liable party has been advised as to the possibility of such damages or could have foreseen such damages. To the maximum extent permitted by applicable law, the aggregate liability of KeRMiT VAs and its affiliates, officers, employees, agents, suppliers and licensors relating to the services will be limited to an amount greater of one dollar or any amounts actually paid in cash by you to KeRMiT VAs for the prior one month period prior to the first event or occurrence giving rise to such liability. The limitations and exclusions also apply if this remedy does not fully compensate you for any losses or fails of its essential purpose.

 

Indemnification

 

You agree to indemnify and hold KeRMiT VAs and its affiliates, directors, officers, employees, agents, suppliers and licensors harmless from and against any liabilities, losses, damages or costs, including reasonable attorneys' fees, incurred in connection with or arising from any third party allegations, claims, actions, disputes, or demands asserted against any of them as a result of or relating to your Content, your use of the Website and Services or any willful misconduct on your part.

 

Severability

 

All rights and restrictions contained in this Agreement may be exercised and shall be applicable and binding only to the extent that they do not violate any applicable laws and are intended to be limited to the extent necessary so that they will not render this Agreement illegal, invalid or unenforceable. If any provision or portion of any provision of this Agreement shall be held to be illegal, invalid or unenforceable by a court of competent jurisdiction, it is the intention of the parties that the remaining provisions or portions thereof shall constitute their agreement with respect to the subject matter hereof, and all such remaining provisions or portions thereof shall remain in full force and effect.

 

Dispute Resolution

 

The formation, interpretation, and performance of this Agreement and any disputes arising out of it shall be governed by the substantive and procedural laws of Ohio, United States, without regard to its rules on conflicts or choice of law and, to the extent applicable, the laws of United States. The exclusive jurisdiction and venue for actions related to the subject matter hereof shall be the courts located in Ohio, United States, and you hereby submit to the personal jurisdiction of such courts. You hereby waive any right to a jury trial in any proceeding arising out of or related to this Agreement. The United Nations Convention on Contracts for the International Sale of Goods does not apply to this Agreement.

 

Cancellations

 

Monthly subscriptions can be canceled at any time. However, KeRMiT VAs will not prorate subscription cancellations or give a refund due to unused time or rolled over hours. All cancellation requests will go into effect at the end of your current monthly billing subscription. To cancel, send an email to support@kermitvas.com, asking to cancel your subscription.

 

Termination of Service

 

We reserve the right to terminate the service of a KeRMiT VAs client at any time — for any reason. Should this occur, we will give you a prorated refund at the standard monthly rate for any period for which you have already paid. That means that rarely and under great duress we may end our relationship with a client for any number of reasons including but not limited to the following:

 

1. If the client is constantly requesting tasks outside the scope of their service plan and we're unable to find a solution by scaling back the requests

2. If the client is abusive to his/her assistant or any other KeRMiT VAs team member

 

KeRMiT VAs Non‑solicitation Provision

 

You agree not to solicit your assigned Virtual Assistant for direct employment or direct independent contractor relationship without obtaining prior permission in writing from an officer of KeRMiT VAs. You acknowledge that KeRMiT VAs’ relationships with its Virtual Assistants have been developed through significant time, effort, and expense; that such relationships are confidential in nature and the Virtual Assistant has information and trade secrets of KeRMiT VAs that promote the Company’s market competitiveness; and that a breach of this clause would be unfair competition. You agree not to engage in unfair competition with KeRMiT VAs. In the event that, after receiving the Company’s permission, you or your business entity hires the Virtual Assistant as a direct employee or direct independent contractor yourself or your entity, the client agrees to pay the KeRMiT VAs a one-time Virtual Assistant Placement Fee of $4,995.00. You acknowledge KeRMiT VAs’ detriment for agreeing to a placement is difficult to ascertain at this time but that the foregoing fee represents a

reasonable estimate.

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SMS Text Messaging

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KeRMiT Group LLC will not send you SMS messages for promotional, informational or marketing purposes. We will only send you a SMS regarding any tasks we are doing for you. Users will receive messages regarding tasks if there are questions, updates or completed, typically ranging from a few times a week to daily, depending on task activity. Message and data rates may apply.

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KeRMiT Group LLC affirms that mobile information, if collected, will not be shared with third parties for marketing purposes.

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Text HELP for assistance.

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To opt out of future SMS communications, respond with a text that says "STOP" or "UNSUBSCRIBE".

 

Changes and Amendments

 

We reserve the right to modify this Agreement or its terms relating to the Website and Services at any time, effective upon posting of an updated version of this Agreement on the Website. When we do, we will revise the updated date at the top of this page. Continued use of the Website and Services after any such changes shall constitute your consent to such changes.

 

Contacting Us

 

If you would like to contact us to understand more about this Agreement or wish to contact us concerning any matter relating to it, you may send an email to support@kermitvas.com.